GENERAL TERMS AND CONDITIONS (GTC)

The following terms and conditions form the legal basis for visa procurement by 1a Visa Consulting Limited. They are recognized by the client upon placing an order.

1. Limitations of Service
We only submit visa applications for our clients once we have received all required application documents in full. The processing times promised in the application documents refer to the period between the submission of the application and the return of the visas stamped passports. Processing time, in this context, is counted only on business days (Mon. to Fri.) during which the respective visa office is open (i.e., not closed for holidays or public holidays). It is also noted that processing speed can occasionally be delayed due to factors within the jurisdiction of the foreign visa offices – e.g., because documents are requested, interview dates are scheduled, or additional checks are initiated. 1a Visa Consulting Limited cannot be held liable for such delays. The decision to grant a visa lies solely with the foreign consulates. Therefore, 1a Visa Consulting Limited cannot guarantee that all applicants' requests will be met. Unless otherwise instructed, we are authorized to perform our services while safeguarding their interests at our reasonable discretion. Visa type, visa validity, and the number of permitted entries may thus vary from the client's order. This is particularly the case if the client clearly needs the visa very urgently (e.g., because they have requested "SameDay," "Express," or "Expedited" processing or have indicated a very soon departure date in their documents), but we are unable to reach them immediately. If the visa is not granted by the embassy at all or not according to the applicant's wishes, this does not constitute a claim for a reduction in fees or a refund.

2. Liability
1a Visa Consulting Limited performs its services with the care of a prudent businessman. Passports are always handed over against receipt; therefore, the shipping can always be tracked online. However, we cannot be held liable for the services of the embassy or the delivery services we contract. This also applies to the loss or damage of documents if it occurs at the embassy (or visa office/consulate) or during transportation. The client must check the delivery immediately upon receipt for completeness and accordance with the ordered service and invoice, and report any apparent defects in writing within 7 days of receiving the documents. Claims against us expire within 6 months from the delivery date. If passports are lost under our responsibility, our liability is limited to the costs of replacement. Property damage resulting from the loss will not be compensated. All possible claims against third parties arising from the destruction, damage, or late delivery of documents to the client are assigned by us to the client. We are liable for damages resulting from the negligent violation of life, body, or health under statutory provisions. For damages to clients' other legal interests caused by 1a Visa Consulting Limited during order processing, liability exists only if 1a Visa Consulting Limited can be attributed with intent or gross negligence. Liability in these cases is limited to the maximum amount of damage typically expected in this field, which is £500.

Our offer contains links to external third-party websites, over whose content we have no control. Therefore, we cannot assume any responsibility for these external contents. The respective provider or operator of the sites is always responsible for the content of the linked pages.

3. Communication
Communication between contractor and client primarily occurs electronically. The client is obligated to regularly check their emails and the associated spam folder for incoming messages from the time they send their application documents to our company until they receive their visa. Any disadvantages that arise from unread, unnoticed, or unread-deleted emails are at their own risk.

4. Order Cancellation
Order cancellation must be made in writing by email. We will then bill you for the costs incurred up to that point as well as our cancellation fees of £80.00. When applying for electronic visas, there is no right to a refund of costs

5. Payment Arrears
The return of passports with a visa to the client always occurs after payment has been received. Exceptions are occasionally made for regular customers and in particularly urgent cases. If payment is not made promptly after the return of the passport in such cases, the client will be reminded of their payment arrears by email. If our demand is not settled within the following ten business days, we send a reminder with a deadline by post (registered mail), for which a reminder fee of £20 is charged. If the registered letter containing the reminder cannot be delivered or the payment deadline is not met, we refer the matter to our legal counsel, court, or police, often resulting in significant additional costs for the client.

6. Revocation of Your Order
If you are a consumer in Germany, you may have a legal right to cancel an order or contract according to consumer contract regulations within a cooling-off period of 14 business days. This means that if a consumer changes their mind during the respective period or decides for any other reason not to proceed with an order, they can notify the supplier of their decision to cancel and receive a refund. A consumer is allowed to transmit the cancellation in any written format to 1a Visa Consulting. However, due to the urgency of the orders placed with 1a Visa Consulting and to include a safety margin to avoid potentially serious consequences in case of delays, 1a Visa Consulting starts providing services upon payment clearance and/or receipt of complete documents, which can occur before the expiration of the statutory cooling-off period. This procedure is explicitly approved and accepted by the consumer. It may therefore occur that the consumer does not benefit from the entire cooling-off period for orders to 1a Visa Consulting and may be liable to pay in full or part for services provided by 1a Visa Consulting before 1a Visa Consulting receives the consumer's revocation. Furthermore, visas are prepared according to the consumer's own instructions, so the cooling-off period and right of withdrawal may not apply.

7. Jurisdiction
Jurisdiction is in Berlin.